Skilz provides a help desk all year round that supports our customers with an immediate response to any facilities problem in the workplace.
A response is just a web message or phone call away. Our support desk proactively capture and audit data to provide visibility of the service we are providing for you. They follow up and report on activity progress for you and manage our small works quotes system.
The customer support team work closely with our account management team to provide a set of key performance indicators for your business based on real time activity.
We proactively review the data to make informed decisions on any trends in the service by identifying repeat issues, supply chain partners performance and cost management.